These interactive learning modules are agile in nature. Easily adaptable for supervisors, leadership, and managers. Supervisory Learning Experience is a program designed for supervisors and potential supervisors. Modules include basic supervisory skills required for employees to function adequately in supervisory roles.
Participants in this session will discuss various types of leadership styles as they relate to supervisors in the workplace. This session employs a practical approach of the concepts in Situational Leadership and Seven Habits of Highly Effective People.
This session allows supervisors to participate in learning activities that will help reinforce established procedures for interviewing job applicants for positions in various divisions. Topics include behavioral interviewing and asking the right questions.
What is the “right” thing to do, and how gray is the gray area? The most straightforward technique for answering these questions involves the use of a quick rules test. This test has five questions that must always be answered before decisions.
This session provides supervisors with an understanding of the performance evaluation process and the Employee Work Profile. Participants will review the positive impact of effective performance planning and evaluation on employees and productivity.
This session provides timesaving techniques to assist participants in becoming more effective in the use and management of their time. Practical tips and tricks are explored, allowing participants to identify the most effective systems for their work.
Participants in this session will explore basic concepts to learn and practice employee motivation. While motivating people is not an exact science, determining what employees want and finding a way to give it to them or enable them to earn it is a key.
Supervisors will be able to define violence, its causes, and those factors that may diminish the likelihood of workplace violence as well as the Workplace Violence policy. Additionally, specific actions and steps to implement in emergencies` will be discussed.
Participants explore how to confidently work “one-on-one” with all types of customers and deliver a delightful level of service while maintaining a sense of calm and focus on stressful service situations, making work less confrontational and more rewarding.
This session explores progressive discipline as a process to provide employees with opportunities to modify behaviors and practices in the workplace. Participants will learn to apply the appropriate steps, development plans, and associated documentation.
This interactive session challenges participants to think “Above the Line” and challenge the current status quo thinking to create a culture of accountability. This culture focuses on defining the desired results, establishing alignment, and sustaining change.
In today’s world, employees often experience significant change, with the expectation to adapt without adequate training and preparation. This session seeks to assist the employee through the change process with the leader as an engaged partner.
This session will teach participants to coach and mentor employees in a structured system. This model is action-focused at every step, allowing coach and coachee to build and implement a robust, forward-thinking, change-oriented, action plan.
This session meets a growing demand to prepare supervisors for challenging conversations in the workplace. Participants discuss ten practical steps to help participants understand that difficult conversations are not as intimidating as they appear.
Participants in this session will gain an increased understanding of “Diversity” and its essential terms beyond the level of awareness and tolerance to “valuing.” Discussions will focus on “inclusion” to the level of valuing differences in an organization.
This session explores powerful tips and tricks for successful project management. Participants will learn to create a plan, implement it, monitor progress, correct as necessary, and deliver results. The discussion will include writing SMART goals.
Supervisors will be able to define violence, its causes, and those factors that may diminish the likelihood of workplace violence as well as the Workplace Violence policy. Additionally, specific actions and steps to implement in emergencies` will be discussed.
Combine a series of learning modules for a learning experience for leaders, managers, supervisors, or for a group of employees. Participants are forged together in a cohort format with a commitment to learning from and with each other.
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